In this new article series our Research Team introduces promising, young Startups based in Europe, which are already successful in the German market or will conquer it in near future. If you are interested in this series of articles, you can keep up to date on our LinkedIn Account.
In this article, we interviewed Humley – a provider of an innovative Enterprise Conversational AI Plaftform with Headquarters in Northampton.
RG: Briefly describe: what is your company doing?
Humley: Humley is a UK based technology innovator of Conversational AI. Founded in 2017, Humley provides a platform for rapidly deploying conversational interfaces for enterprise businesses across a wide variety of functions including Sales and Services, HR, Finance and IT. Humley enables enterprises to generate operational efficiencies and improve employee and customer experiences through the provision of a 24/7, multi-channel (webchat, voice and messaging) AI powered Conversational Assistant.
Humley’s technology automates the handling of inbound communications, queries and requests received from employees, customers and suppliers using AI powered conversational interfaces. The technology uses natural language processing and machine learning, making end user interactions ‘human-like’ and meaningful, incredibly quick and efficient. Humley’s platform can support a broad range of needs, from simpler, FAQ type chatbots, to complex multi-function and multi-channel enterprise Conversational Assistants.
Humley’s solution is deployed in a wide variety of use cases and delivers automation efficiencies across processes such as internal help desks, customer service support and departmental knowledge base searches. Humley’s platform supports employees, managers and customers by automating repetitive tasks and aiding them in finding the information they need through pre built integrations with line of business systems and other automation deployments such as RPA – whether they want technical details of a product, help to search a database, query an order, updating an insurance claim, finding a research paper – or for internal functions such as booking business travel.
Where is the benefit for the customers; what’s your USP in comparison to competitors?
Humley: Through deploying Humley’s Conversational Assistant organisations are able to achieve a 30% time saving, significantly improving productivity and efficiency, freeing up employees to focus on more complex requests and deliver true value to organisations. In addition, on average, the Assistant enables organisations to improve their customer satisfaction by up to 80%, leading to increased retention, reputation and competitive advantage.
Humley’s platform is 300% faster to deploy than many of the leading chatbot providers and this means customers are able to start achieving ROI within weeks. Humley’s Conversational Assistant is ready to deploy out-of-the-box, requiring very little system integration and works seamlessly with a number of leading SaaS enterprise solution providers – reducing use case set up time to under 60 minutes. Crucially, our combination of best of breed AI technologies, automatic set up and document ingestion means that there is no requirement for coding or technical knowledge. Humley have removed the complexity of the AI from the users, meaning our assistants are simple to build and can be deployed by subject matter experts – freeing up IT teams and enabling users to concentrate on creating awesome experiences.
Humley have recently launched their HR Digital Assistant, a dedicated and optimized Conversational Assistant solution for HR Teams. The HR Digital Assistant delivers significant efficiencies & improves employee experiences through intelligently automating repetitive manually intensive HR tasks, freeing up Teams to spend on more complex and strategic tasks such as relationship building. The platform is integrated with 90% of the leading HR software providers and comes preconfigured with all the most common employee HR interactions, from annual leave requests to onboarding, as well as supporting information retrieval and a whole host of other activity automation such as booking meetings and triggering notifications. This in combination with Humley’s automated no code set up and easy ingestion of HR manuals means that HR Assistant is not only quick to deploy, but also can automate 80% of employee questions, HR tasks and processes straight out of the box, whilst still providing a natural and personalised experience – significantly improving employee engagement and productivity.
Is the German market relevant for you? If yes, how would you approach the German market?
Humley: Germany has always been at the forefront of technology innovation, with the country boasting many of the globes leading organisations within the financial, manufacturing and automotive sectors. These sectors are forward thinking and committed to delivering digital transformation within their processes in order to create the best services and value for customers. As such, Humley’s Conversational Assistant, could enable German organisations to not only deliver significant efficiencies through streamlining the handling of inbound communications and associated tasks, but also improved user experiences through providing on demand access to support and information through a 24/7, multi-channel, multi-language Assistant.